Retail Store Supervisor – N65,000 – N70,000
Scope
A Retail Supervisor oversees the work of retail staff in a store environment. He/She is in charge of monitoring employee activity, coordinating the shipping and receiving of merchandise, solving problems at a day-to-day level and assisting customers.
He/She ensures the smooth day-to-day operation of a store, from the shelving of merchandise to customer satisfaction.
Retail Supervisor Duties and Responsibilities
Manage Staff
Managing and overseeing store staff takes up a large chunk of Retail Supervisors’ time. Sales associates, cashiers, greeters, stock people and any in-store staff will all need to be properly managed to ensure that they complete their assigned tasks in a timely manner. Additionally, Retail Supervisors must train, counsel, discipline and promote employees as they see fit.
Monitor Finances
In addition to managing staff, Retail Supervisors will also need to monitor their store’s finances. This can include drawing up budgets, scheduling expenditures, analyzing discrepancies between the budget and actual expenses, analyzing profitability ratios and implementing corrective measures.
Maintain Store
As anyone in sales can attest, a store’s presentation is vital to its success with customers. Retail Supervisors will be charged with delegating and performing tasks related to upkeep and organization, including the rearranging of shelves, the setting up of displays and the cleaning of the store and products.
Maintain Inventory
Part of a Retail Supervisor’s job is to make sure that all items are in stock while always striving to eliminate as much waste as possible. This involves coordinating deliveries, checking inventory numbers, recording missing or stolen merchandise and planning special discount offers as needed.
Assist Customers
As the highest-level employee present at the store, Retail Supervisors will need to assist customers on a regular basis. From finding specific items to correcting pricing mistakes to administering refunds or discounts, Retail Supervisors will spend a significant amount of time attending to customers’ needs.
Retail Supervisor Skills
Must be energetic, detail-oriented and possess a great deal of patience. Must be adept at resolving interpersonal conflicts as they are at analyzing budget sheets, and must feel comfortable both behind-the-scenes and in-the-spotlight.
Additional Skills include
- Communication skills – Must display excellent written and verbal communication skills. To effectively communicate with staff members, customers, vendors and higher-ups.
- Customer service skills – Must have advanced customer service skills. To solve problems, diffuse tense situations, resolve conflicts and more.
- Management skills – Must be able to efficiently and effectively manage people in a retail environment. as they are often required to oversee a large number of staff members, from cashiers to floor attendants.
- Organization – Will be in charge of monitoring and analyzing a variety of important documents, to keep track of budgets, expense reports, employee files and more.
- Financial skills – To understand and analyze the various financial documents under their care, such as budget sheets, He/She needs to have at least a beginner to intermediate level financial skills. This skill set should include basic accounting
Renumeration:
N65,000 – N70,000
Interested Candidates should send CV and cover letter to retailgiantsacademy@gmail.com